Monterey Hostel & HostelingOn
Terms and Conditions / Privacy Policy
HostelingOn & Monterey Hostel respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- Message and Data Rates May Apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Message Frequency: Messages are recurring, and message frequency varies.
- Contact Information: Contact HostelingOn & Monterey Hostel at 831-677-6060 or [email protected] for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to [email protected] or 831-677-6060. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
- Help Requests: You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. HostelingOn & Monterey Hostel will not sell, rent, or share the collected mobile numbers.
Privacy Policy | Terms & Conditions
Monterey Hostel values your privacy and is committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
What Information Do We Collect?
We collect personal information that you provide, such as your name, phone number, email address, address, ID, payment details, and preferences. This information may be collected when you book a stay via our website or one of our third party online travel agencies (Airbnb, Booking.com, etc.).
How Do We Use Your Information?
We use your information to:
- Process reservations, collect payment, and deliver services.
- Send booking confirmations, updates, and reminders.
- Improve our services and overall customer experience.
How Is Your Information Shared?
We do not sell your personal information. We may share your data with trusted third-party service providers to process payments, send communications, or perform services necessary for your stay. All personal data is encrypted in our reservation software. Credit card information is not visible in our system and is deleted within 30 days of your departure.
How Long Do We Keep Your Information?
We retain your information only as long as necessary to fulfill business purposes or comply with legal requirements. On average, all personal payment information and IDs are deleted within 30 days of your departure date.
Your Privacy Rights
You have the right to access, correct, or delete your personal data. California residents can request details about the categories of personal data collected, the purposes for which it is used, and the parties with whom it is shared. To exercise your rights, please contact us at [email protected].
SMS Communication and Consent
By texting Monterey Hostel at 831-677-6060, you consent to receive SMS messages from us. These messages may include reservation details, check-in/check-out reminders, and customer service responses. Message frequency varies. Standard message and data rates may apply.
You can opt-out at any time by replying STOP to any message. For assistance, reply HELP or contact us at 831-677-6060.
We do not sell, rent, or share your phone number for marketing purposes. Your information is kept secure and is used only for communication related to your reservation and customer service.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at 831-677-6060 or [email protected]. 831-677-6060